Job Description

Associate Specialist, Customer & Sales Support- JDE Systems

We are seeking a motivated and customer-focused professional to join our team as an Associate Specialist within Customer & Sales Support. This is an excellent opportunity for someone early in their career who is eager to gain hands-on experience in customer engagement, sales operations, and business support functions.

In this role, you will serve as a key point of contact for customers while partnering closely with internal sales teams to deliver a seamless, high-quality experience. You’ll gain exposure to order management, client communication, and ERP systems—making this an ideal launchpad for long-term career growth.

Why This Opportunity Stands Out

• Industry Leader – Part of one of the largest providers in its space with a strong national footprint and market presence
• Growth & Stability – Backed by ongoing investment and expansion initiatives, creating long-term career opportunities
• End-to-End Business Exposure – Work within a company that supports clients across the full lifecycle—from concept and design to execution and ongoing operations
• Entrepreneurial Culture – Combines the resources of a large organization with the agility and collaboration of a smaller team
• Training & Development – Access to structured training programs and opportunities to build industry expertise
• Impact-Driven Work – Directly support customers in industries that are essential to everyday life (restaurants, healthcare, education, etc.)

Key Responsibilities

Customer Engagement & Support

• Serve as a primary contact for customer inquiries via phone, email, and chat
• Deliver timely, accurate information regarding products, services, and order status
• Build positive relationships through professional and solutions-oriented communication

Order Management & Coordination

• Support order entry, processing, and tracking within JD Edwards (JDE) to ensure accurate and timely fulfillment
• Partner with sales teams to address customer needs and ensure a smooth order lifecycle

Issue Resolution

• Investigate and resolve customer concerns with a proactive, customer-first mindset
• Escalate complex issues appropriately while maintaining ownership through resolution

Sales & Administrative Support

• Provide day-to-day support to the sales team, including documentation and reporting
• Assist with preparing sales materials, tracking activity, and maintaining records

Product & Process Knowledge

• Develop a strong understanding of products, services, and internal processes
• Stay current on updates, promotions, and new offerings

Data Integrity & Systems

• Maintain accurate customer and sales data within CRM and JD Edwards (JDE)
• Support ongoing data management and reporting needs

What We’re Looking For

• Strong customer-first mindset with a genuine interest in helping others
• Excellent communication skills—both written and verbal
• Detail-oriented with strong organizational and problem-solving abilities
• Collaborative team player with a positive, proactive attitude
• Ability to manage multiple priorities in a fast-paced environment

Qualifications

• 0–2 years of professional experience in customer service, sales support, or related field
• (Internships or relevant coursework are highly valued)
• Hands-on experience with JD Edwards (JDE) is required
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Experience with CRM systems is a plus
• Ability to pass a background check upon offer acceptance

Why This Role?

• Strong entry point into customer success, sales operations, or ERP-focused roles
• Opportunity to gain valuable experience working within JD Edwards (JDE)
• High visibility and cross-functional exposure
• Supportive, team-oriented environment with room for growth

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