Customer Success Specialist Job at Insight Global, Grand Rapids, MI

  • Insight Global
  • Grand Rapids, MI

Job Description

MRO Customer Success Agent

Grand Rapids, MI (Onsite)

9/80 Work Schedule (Monday - Friday/ Every other Friday off/ 7am to 4pm EST)

$27 - 33/hr

We are seeking an MRO Customer Success Agent to support aftermarket repair operations and customer service initiatives for a leading aviation organization. This position serves as the primary point of contact for customers regarding repair status, quotes, and order management while partnering closely with internal technical teams.

Responsibilities:

  • Serve as the primary contact for customer repair inquiries, quotes, and order status updates
  • Coordinate with repair technicians to communicate repair progress and technical information to customers
  • Generate and manage repair quotes while ensuring compliance with contract and purchase order requirements
  • Maintain accurate information within ERP systems, including SAP
  • Support multiple product lines and collaborate with cross-functional teams
  • Resolve customer issues and provide a high level of service throughout the repair process
  • Contribute to process improvements and operational efficiency initiatives

Required Qualifications:

  • Experience in a customer support role within an MRO (Maintenance, Repair & Overhaul) environment
  • Aviation, aerospace, or manufacturing MRO experience preferred
  • Strong written and verbal communication skills
  • Experience working with ERP systems, preferably SAP
  • Ability to interpret purchase orders and basic contract requirements
  • Strong problem-solving skills and a customer-focused mindset
  • Ability to collaborate effectively with technical and operational teams

Preferred Qualifications:

  • Avionics aftermarket support experience
  • SAP experience

Apply today if you're looking to join a fast-paced aviation environment with long-term growth potential.

Job Tags

Full time, Contract work, Monday to Friday

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