Live Chat Support Agent Job at Remote Recruitment, Alloway, NJ

  • Remote Recruitment
  • Alloway, NJ

Job Description

Live Chat Support Agent

Salary: R23 000 - R25 000 per month

Remote Recruitment is hiring a Live Chat Support Agent for a UK employer, fully remote from South Africa.

Role overview

You will be the first person a UK customer speaks to, answering live chats quickly and clearly and solving what you can on the spot. It suits someone who types fast, stays calm and genuinely likes helping people.

You will work 09:00-17:00 UK time (11:00-19:00 SAST) from home, with equipment guidance, a proper induction and a manager who is contactable through the day. This is a permanent role, not a short contract.

Key responsibilities

  • Answer inbound live chats within the agreed response time
  • Resolve common queries directly using the knowledge base
  • Raise and track tickets for issues needing another team
  • Keep accurate notes on every conversation
  • Spot recurring problems and flag them to the team lead
  • Maintain a friendly, human tone even at busy times

What you'll need

  • One or more years in customer service, live chat, call centre or retail support
  • Fast, accurate typing with clear written English
  • Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom
  • Patience under volume and a calm approach to frustrated customers
  • Reliable home internet and a quiet space for UK-hours work

Nice to have

  • Exposure to e-commerce or subscription support
  • Experience with multi-chat handling
  • Familiarity with knowledge-base writing

What's on offer

A permanent, fully remote role with proper training, a supportive team lead and realistic chat targets. Strong agents move into senior support or team lead roles.

Remote Recruitment connects South African talent with UK employers. We reply to every application.

Remote Recruitment

Job Tags

Permanent employment, Contract work, Remote work

Similar Jobs

Flock Safety

Creative Director Job at Flock Safety

 ...centered narratives. You will own that direction, driving the creative concept, visual identity, and craft bar across design, film, and motion....  ...multidisciplinary craft teams, guiding discipline leads in art direction, storytelling, and creative critique. Establish... 

VF Corp

Seasonal Warehouse Associate - 2nd Shift Job at VF Corp

 ...Seasonal Warehouse Associate - 2nd Shift Schedule: Monday - Thursday ; 4pm - 2:30am Pay: $16.90/hr + 6.25% shift differential ($17.96) + Performance Incentives! EARN MORE FOR YOUR PERFORMANCE! 50% Brand Discounts Special Hiring Event - This Saturday... 

Fox

Director, Non-Theatrical Sales Job at Fox

 ...portfolio of owned IP and next-generation storytelling formats.JOB DESCRIPTIONFOX Entertainment Global is seeking a Director of Non-Theatrical Sales to drive revenue growth across global non-theatrical exhibition platforms. This role will lead licensing strategy and sales... 

Eds Discount Furniture Llc

Furniture Assembler Job at Eds Discount Furniture Llc

Job Description Job Description Currently looking for a Furniture assembler preferably with experience, but will train if needed. also will be doing deliveries.

8sian Signs Llc

Bookkeeper Job at 8sian Signs Llc

 ...Description: We are seeking a detail-oriented and experienced Bookkeeper with 2+ years of bookkeeping experience in a retail and/or restaurant...  ...is preferred, along with proficiency in QuickBooks, QuickBooks Online, and Microsoft Word, Excel, and PowerPoint. Key...