Job Description

Patient Financial Advocate – Bilingual

A Patient Financial Advocate – Bilingual is responsible for providing financial counseling in Spanish when appropriate, to uninsured/underinsured patients, by determining medical assistance eligibility for patients in clinic, hospital outpatient/inpatient, emergency settings, and in a call center environment. Patient Financial Advocates assist patients with submitting and/or processing documentation to complete applications for various medical assistance programs, such as: State/Federal public benefits, ACA insurance availability, and internal/external financial assistance programs. A Patient Financial Advocate will provide general insurance education, provide price quotes to potential patients in Spanish if appropriate, and assist with payments and payment arrangements.

Posting Specifics

• Benefits Eligible: Yes
• Shift Details: Monday - Friday 8:30am to 5pm

Essential Functions

• Interviews patients and consumers, screening for available internal and Public Benefit Programs, applying for appropriate program; in person and remote.
• Completes applications for Public Benefit programs, submitting with required documents.
• Process and determine requests for internal and external financial assistance programs
• Financially clear patients for elective surgeries/services.
• Assists with co-pay assistance program application process.
• Provides general insurance education
• Provides Affordable Care Act (ACA) insurance education and navigation.
• Point of service collections and establish payment plans.
• Completes and submits assistance applications to external Agencies, as appropriate, and follows through to determination.

Skills

• Financial Counseling and Financial Aid
• Knowledge of public benefit programs
• Computer literacy
• Adaptability
• Working independently
• Communication
• Taking initiative
• Problem solving
• Understanding of applicable regulations

Required Qualifications

• High School Diploma or GED
• Certified Application Counselor (CAC) Certification (Montana) or Referral Partner Certification (Colorado) within Three (3) months of hire
• No Verbal or Written Consultation or Corrective action in the previous 12 months
• Proficiency in computer skills including Microsoft Office applications, internet and email
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Experience in healthcare revenue cycle, patient access or other customer service role.

Preferred Qualifications

• Bilingual - Spanish and English
• Experience applying for public benefit programs
• Experience in financial assistance
• Experience working in Epic

Location: Saint Joseph Hospital

Work City: Denver

Work State: Colorado

Scheduled Weekly Hours: 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$20.35 - $30.97

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

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